Return & Refund Policy

Last updated: June 28, 2026

At Prime Wrist Hub, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We accept returns within 7 days of the delivery date if:

• You received a damaged or defective product.

• You received the wrong item.

• The product is unused, unworn, and in its original packaging with all accessories.

Please contact us before returning any item.

Non-Returnable Items

Returns will not be accepted for:

• Used or worn watches.

• Products damaged due to misuse or accidental damage.

• Items returned after 7 days of delivery.

• Products returned without their original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If your return is approved:

• Your refund will be processed within 5–10 business days.

• Refunds will be issued to the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another agreed method.

Exchanges

If you receive a damaged, defective, or incorrect product, we will replace it free of charge, subject to stock availability.

Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

• For other approved returns, the customer is responsible for return shipping charges.

Contact Us

If you have any questions about returns or refunds, please contact us:

Prime Wrist Hub

Email: primewristhub@gmail.com

Address: Railway Workshop Road, Rawalpindi 46000, Pakistan